Refund Policy
Last reviewed . We review this page periodically for accuracy.
We want you to feel the service was worth it. This policy explains how refunds work for one-time searches and Equipment Watch subscriptions.
One-time searches
Because a search involves real research time, refunds are handled case by case. If your Scout has not yet started work on your search, contact us and we will refund it in full.
If work is already underway or the report has been delivered, the fee is generally non-refundable — but if you believe the report fell short of what was promised for your plan, email us and we will make it right, which may include additional research or a partial or full refund at our discretion.
Equipment Watch subscriptions
You can cancel an Equipment Watch subscription at any time from your dashboard. Cancellation stops future renewals; the current billing period remains active through its end and is not prorated.
We do not charge cancellation fees.
How to request a refund
Email support@myequipmentscout.com from the address on your account, with your order or case reference. We aim to respond promptly and resolve requests fairly.
Payment processing
Approved refunds are issued to the original payment method. The time for funds to appear depends on your bank or card issuer.
This page is provided in plain language for transparency and is not legal advice. For a binding agreement, consult a qualified attorney.